London Underground – the case study for business transformation

If you live or have been in London for the last two days, it will not have escaped your notice that something unusual is happening. Two trade unions who represent some London Underground staff have sparked a 48 hour strike in response to their disagreement with London Underground management over planned ticket office closures and [...]

By |2015-04-13T13:23:42+01:00February 6th, 2014|Customer Journeys, General, Travel|3 Comments

Re-invention and innovation – why we should all admire Littlewoods

When was the last time you visited a Littlewoods store? Think about it........been a while? Well it would have been at least 8 years ago to be precise. It is all too easy to forget that this icon of British retailing disappeared from our high streets in the mid noughties. Unlike recent retail casualties though, [...]

By |2015-04-13T14:03:51+01:00February 4th, 2013|Customer retention and loyalty, Retail|2 Comments
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