Those who know me well will testify to the fact that when it comes to the subject of Customer Experience, I like to talk! In fact, Mrs Golding will argue that it is nigh on impossible to get me to stop! There is no denying that when you are passionate about a subject, it is [...]
Every now and then, articles in the news catch my eye - usually because they have an undoubtable link to the world of customer experience. Whilst I like to think that I have an opinion on most things, there are times when I feel that others are more qualified to talk about certain topics than [...]
I am guessing (and hoping) that this image of a Virgin Media statement is not new to you. If it is, let me just clarify. This is a genuine statement that was sent to Jim Boyden's father in law. If you have not spotted it yet, Jim Boyden's father in law is regrettably no longer [...]
