Video: Ian Golding & Mark McArthur Christie on ‘The Rise of Customer Experience’

Those who know me well will testify to the fact that when it comes to the subject of Customer Experience, I like to talk! In fact, Mrs Golding will argue that it is nigh on impossible to get me to stop! There is no denying that when you are passionate about a subject, it is [...]

By |2016-03-22T09:44:42+00:00March 22nd, 2016|CX Professionals, CX Strategy|0 Comments

‘What do you mean they’re dead?!’ Why communication is such a critical part of the customer experience

I am guessing (and hoping) that this image of a Virgin Media statement is not new to you. If it is, let me just clarify. This is a genuine statement that was sent to Jim Boyden's father in law. If you have not spotted it yet, Jim Boyden's father in law is regrettably no longer [...]

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