2013 has been the first full year for me as a full-time blogger. I continue to be very humbled by the kind words and comments that people leave on the blog and other social media channels. I started blogging because I wanted to write down the things that I have always thought. The blog enables me to ‘let off steam’ about customer experience and customer service. The fact that so many people enjoy reading the things I write makes it incredibly rewarding.

In 2013, 127 countries viewed the blog – I find that statistic quite amazing. I will continue to post my thoughts on a weekly basis – I can only hope that you continue to read and enjoy what I write. I wish every reader of my blog a very happy, rewarding and prosperous 2014.


If you want to see the report on my blog in 2013 produced by WordPress, Click here to see the complete report.