Ben Motteram (BM), Ian Golding (IG) and Karl Sharicz (KS) are three Customer Experience (CX) professionals living on three different continents, all members of the Customer Experience Professionals Association, (CXPA) and each possessing the passion and the tenacity to make a difference in the lives of people and businesses around the world through a disciplined approach [...]
I recently conducted an interview with ReachForce on the subject of 'using data to improve Customer Experience' - here is what I had to say... How did you become so passionate about customer experience management? In reality, I think I must have been born with a passion for CX! Apart from it being in [...]
2013 has been the first full year for me as a full-time blogger. I continue to be very humbled by the kind words and comments that people leave on the blog and other social media channels. I started blogging because I wanted to write down the things that I have always thought. The blog enables [...]
