Customer Experience Professionals: Why We Do What We Do

Ben Motteram (BM), Ian Golding (IG) and Karl Sharicz (KS) are three Customer Experience (CX) professionals living on three different continents, all members of the Customer Experience Professionals Association, (CXPA) and each possessing the passion and the tenacity to make a difference in the lives of people and businesses around the world through a disciplined approach [...]

By |2016-11-17T08:17:01+00:00November 17th, 2016|CX Leadership, CX Professionals, CX Strategy, Uncategorized|1 Comment

Using data to improve customer experience – Ian Golding interview with ReachForce

I recently conducted an interview with ReachForce on the subject of 'using data to improve Customer Experience' - here is what I had to say...   How did you become so passionate about customer experience management? In reality, I think I must have been born with a passion for CX! Apart from it being in [...]

By |2016-04-04T07:36:35+01:00April 4th, 2016|CX Professionals, CX Strategy|0 Comments
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