How to Make Your Customers Actually Like Your Email Communications

Email marketing is the digital equivalent of direct-mail marketing and in spite of social media’s recent rise in the marketing and communications department, it continues to produce results. However, surveys have shown that certain businesses enjoy significantly higher click through and conversion rates with their emails than others. Obviously, they do things in a different way than their competitors, but what exactly is it that they do differently? As it turns out, the highest success rates from emails are generated by companies who employ a series of proven techniques and follow principles to make sure the emails they send are actually liked by their customers enough to make them have a look inside. Let’s shed some light on what those strategies usually are.

Make It Relevant

There are two aspects to relevance and they are as follows.

The Right Customers

You need to find the right email list because if you are wasting resources by sending emails to people and businesses that have no interest in what you are selling, your email communications are a waste of time. For example, if you are a B2B business, you need to use a reliable emailfinder service to check the addresses on your B2B email lists, so that you can direct your efforts and resources more efficiently in the right direction and not waste them on personal and spam addresses.

The Right Email

Once you have the right set of customers to send your communications to, the next step is to personalize each email you send, as much as you can. The more personally appealing it is to the customers, the more relevant the emails will feel to them. If a customer feels that an email contains something that they might be interested in, they will at least take a look.

Automated and Targeted Email

Important as the customization and personalization part is, it isn’t something that you will be able to do manually, except in very special cases. This is why you need automated emails. Take Amazon, for example; they have a fully automated email system which sends suggestive emails to the customers based on their browsing and buying history. You may need to invest in something similar as well.

Say No to noreply@domain.com

By their very name, these email addresses seem somewhat offensive to the customers! Think about it; you are sending an email to a customer with a clear instruction that they are not supposed to reply to the email – that’s not very customer-centric, to say the least. Avoid using the noreply@domain.com addresses and stick to something that the customers can actually reply to if they want. Discouraging them to reply to a particular email will simply shut down a potential door to customer engagement.

Perfecting the Copy

  1. Each copy you email to your customers/subscribers should satisfy the four basic questions below before being sent out.
  2. Would you take the time to read it?
  3. Is it too long?
  4. Is the tone appropriate for the kind of customers you deal with?
  5. Is the call to action (CTA) well implemented?

If you make the effort to follow the tips above, you will be following a proven path to email communication success. However, there are other aspects to it as well and if you can add a few of your own to this list, even better.

 This article was written and produced by Click Intelligence

By | 2017-08-13T17:40:23+00:00 August 13th, 2017|Communication Channels|0 Comments

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