Thinking and acting in the interests of the customer. Have you enabled your people to do it? Gallery Thinking and acting in the interests of the customer. Have you enabled your people to do it? Customer retention and loyalty, CX Culture, People, Recovery, Travel Thinking and acting in the interests of the customer. Have you enabled your people to do it?By Ian Golding|2018-05-10T09:08:56+01:00May 10th, 2018|Categories: Customer retention and loyalty, CX Culture, People, Recovery, Travel|Tags: accessible, customer experience, Customer What, cx, cx accountability, emotional, empowerment, functional|Read More 2
The realities of life as a Customer Experience Professional – an interview with Richard Shenton Gallery The realities of life as a Customer Experience Professional – an interview with Richard Shenton CX Professionals The realities of life as a Customer Experience Professional – an interview with Richard ShentonBy Ian Golding|2018-03-27T08:23:12+01:00March 27th, 2018|Categories: CX Professionals|Tags: customer experience, customer experience professional, cx, CX Professional, Richard Shenton|Read More 1
The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar Gallery The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar CX Professionals The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de LaarBy Ian Golding|2018-03-21T05:42:20+00:00March 21st, 2018|Categories: CX Professionals|Tags: customer centricity, customer experience, customer oriented culture, Customer What, cx, earlybridge, Kathy van de Laar|Read More 1
Customer unhappiness and how to create it. A masterclass by Emirates Gallery Customer unhappiness and how to create it. A masterclass by Emirates Communication Channels, CX Leadership, People, Recovery, Travel Customer unhappiness and how to create it. A masterclass by EmiratesBy Ian Golding|2018-03-19T08:37:35+00:00March 19th, 2018|Categories: Communication Channels, CX Leadership, People, Recovery, Travel|Tags: customer empathy, customer experience, cx, Emirates, Emirates customer experience, empathy, flight cancellation, human experience|Read More 1
The State of UK Communication Service Providers Survey Gallery The State of UK Communication Service Providers Survey CX Measurement, Telecoms The State of UK Communication Service Providers SurveyBy Ian Golding|2018-03-02T05:23:38+00:00March 2nd, 2018|Categories: CX Measurement, Telecoms|Tags: Communication Service Providers, customer experience, cx, Stratmetrix|Read More 0
The Customer Experience Million Dollar Question: Will my customer come back? Gallery The Customer Experience Million Dollar Question: Will my customer come back? Customer Journeys, Customer retention and loyalty, CX Culture, CX Leadership, Uncategorized The Customer Experience Million Dollar Question: Will my customer come back?By Ian Golding|2018-02-27T06:11:39+00:00February 27th, 2018|Categories: Customer Journeys, Customer retention and loyalty, CX Culture, CX Leadership, Uncategorized|Tags: customer acquisition, customer experience, customer loyalty, Customer Retention, cx, Haute Dolci, La Fattoria|Read More 1
Introducing the CCXP Exam Simulator Gallery Introducing the CCXP Exam Simulator Customer Experience Training, CX Professionals Introducing the CCXP Exam SimulatorBy Ian Golding|2018-02-15T09:39:15+00:00February 15th, 2018|Categories: Customer Experience Training, CX Professionals|Tags: CCXP, CCXP Exam, CCXP Exam Preparation, CCXP Exam Simulator, Certified Customer Experience professional, customer experience, customer experience professionals association, cx, cxpa, michael bartlett|Read More 0
Resourcing up the silos – Beth Richardson investigates the world of customer experience job vacancies! Gallery Resourcing up the silos – Beth Richardson investigates the world of customer experience job vacancies! CX Leadership, CX Professionals, CX Strategy, People Resourcing up the silos – Beth Richardson investigates the world of customer experience job vacancies!By Ian Golding|2018-02-13T11:31:25+00:00February 13th, 2018|Categories: CX Leadership, CX Professionals, CX Strategy, People|Tags: Beth Richardson, customer experience, cx, CX job roles, CX resourcing, Head of Customer Experience|Read More 8
Escaping the deserted island of strategy. A Customer Experience perspective from Manuela Pifani Gallery Escaping the deserted island of strategy. A Customer Experience perspective from Manuela Pifani CX Culture, CX Leadership, CX Professionals Escaping the deserted island of strategy. A Customer Experience perspective from Manuela PifaniBy Ian Golding|2018-02-12T11:48:59+00:00February 12th, 2018|Categories: CX Culture, CX Leadership, CX Professionals|Tags: customer experience, customer experience strategy, cx, cx strategy, manuela pifani|Read More 1
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