Making Customer Experience Fun! The Budapest Bank CX Crossword Puzzle Gallery Making Customer Experience Fun! The Budapest Bank CX Crossword Puzzle Communication Channels, Customer Experience Training, CX Culture, CX Leadership, CX Professionals, CX Strategy, People, Uncategorized Making Customer Experience Fun! The Budapest Bank CX Crossword PuzzleBy Ian Golding|2020-05-07T04:20:12+01:00May 7th, 2020|Categories: Communication Channels, Customer Experience Training, CX Culture, CX Leadership, CX Professionals, CX Strategy, People, Uncategorized|Tags: Budapest Bank, communication, customer experience, cx, cx strategy, influence, transformation|Read More 0
CEMantica – turning sticky notes into actionable insights Gallery CEMantica – turning sticky notes into actionable insights Communication Channels, Customer Journeys, CX Leadership, CX Measurement, CX Professionals, General, Technology, Uncategorized CEMantica – turning sticky notes into actionable insightsBy Ian Golding|2020-04-09T12:09:24+01:00April 9th, 2020|Categories: Communication Channels, Customer Journeys, CX Leadership, CX Measurement, CX Professionals, General, Technology, Uncategorized|Tags: #cx #customerexperience #CEMantica #customerjourney #customerjourneymapping #customerjourneymanagement #crm #prodware|Read More 0
Customer Journey Mapping – are ‘static’ maps a waste of time and money? Gallery Customer Journey Mapping – are ‘static’ maps a waste of time and money? Customer Experience Training, Customer Journeys, CX Leadership, CX Measurement, CX Professionals, CX Strategy, General, Technology, Uncategorized Customer Journey Mapping – are ‘static’ maps a waste of time and money?By Vicki Gray|2020-04-01T11:52:25+01:00April 1st, 2020|Categories: Customer Experience Training, Customer Journeys, CX Leadership, CX Measurement, CX Professionals, CX Strategy, General, Technology, Uncategorized|Tags: #customerexperience #cx #customerjourney #customerjourneymapping #customerjourneymap #customerjourneymanagement #CEMantica #prodware|Read More 0
Putting the ‘Q’ in CX – People are the measure of everything Gallery Putting the ‘Q’ in CX – People are the measure of everything Uncategorized Putting the ‘Q’ in CX – People are the measure of everythingBy Ian Golding|2019-12-04T08:52:53+00:00December 4th, 2019|Categories: Uncategorized|Read More 2
Introducing Unforgettable: a CX Video Series from Oracle Customer Experience Gallery Introducing Unforgettable: a CX Video Series from Oracle Customer Experience Customer Experience Training, CX Leadership, CX Professionals Introducing Unforgettable: a CX Video Series from Oracle Customer ExperienceBy Ian Golding|2019-04-24T07:08:50+01:00April 24th, 2019|Categories: Customer Experience Training, CX Leadership, CX Professionals|Tags: Blake Morgan, customer experience, cx, Jeanne Bliss, Oracle, Oracle Customer Experience, Oracle CX, Shep Hyken, SmarterCX, Unforgettable|Read More 0
Why most companies miss the biggest financial benefits of customer feedback – by Guy Letts Gallery Why most companies miss the biggest financial benefits of customer feedback – by Guy Letts Customer retention and loyalty, CX Measurement Why most companies miss the biggest financial benefits of customer feedback – by Guy LettsBy Ian Golding|2019-02-27T03:02:13+00:00February 27th, 2019|Categories: Customer retention and loyalty, CX Measurement|Tags: Customer Experience Measurement, customer feedback, customer satisfaction, Customersure, custyomer satisfaction surveys, Guy Letts, measurement, Net Promoter Score, NPS, VOC, voice of the customer|Read More 1
Outsourcing: where did I go wrong? – by Tim Sunley Gallery Outsourcing: where did I go wrong? – by Tim Sunley CX Leadership, CX Strategy, General, Technology Outsourcing: where did I go wrong? – by Tim SunleyBy Ian Golding|2019-01-24T03:14:46+00:00January 24th, 2019|Categories: CX Leadership, CX Strategy, General, Technology|Tags: 360. CX, Business Process Outsourcing, Outsourcing, Tim Sunley|Read More 1
The lost suitcase – the sad reality of customer experience evolution Gallery The lost suitcase – the sad reality of customer experience evolution Customer Journeys, CX Leadership, CX Professionals, CX Strategy, People, Recovery, Retail, Travel The lost suitcase – the sad reality of customer experience evolutionBy Ian Golding|2019-01-14T14:38:49+00:00January 14th, 2019|Categories: Customer Journeys, CX Leadership, CX Professionals, CX Strategy, People, Recovery, Retail, Travel|Read More 1
The future of VOC measurement – don’t let organisations do it themselves! Gallery The future of VOC measurement – don’t let organisations do it themselves! Customer retention and loyalty, CX Measurement The future of VOC measurement – don’t let organisations do it themselves!By Ian Golding|2018-11-23T09:50:42+00:00November 23rd, 2018|Categories: Customer retention and loyalty, CX Measurement|Tags: customer experience, Customer Experience Measurement, cx, FCA, financial conduct authority, VOC, voice of the customer|Read More 2
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