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Just tell me the truth! Who are the ‘winners’ of the ‘can customers really trust’ them Olympics? Gallery Just tell me the truth! Who are the ‘winners’ of the ‘can customers really trust’ them Olympics? Customer retention and loyalty, People Just tell me the truth! Who are the ‘winners’ of the ‘can customers really trust’ them Olympics?By Ian Golding|2016-08-12T09:12:07+01:00August 12th, 2016|Categories: Customer retention and loyalty, People|Tags: customer experience, mistreating customers, treating customers badly, treating customers fairly, trust|Read More 1
CUSTOMER CULTURE: How does it drive future business performance? Gallery CUSTOMER CULTURE: How does it drive future business performance? Customer retention and loyalty, CX Measurement, CX Professionals, CX Strategy CUSTOMER CULTURE: How does it drive future business performance?By Ian Golding|2016-08-09T12:19:07+01:00August 9th, 2016|Categories: Customer retention and loyalty, CX Measurement, CX Professionals, CX Strategy|Tags: Customer Advocacy, customer centric culture, Customer Culture, Dr Linden Brown, Market Culture, Market Responsiveness Index, The Customer Culture Imperative|Read More 0
How Well Do You Know Your Customer? Is There Any Point Creating Customer Personas? Gallery How Well Do You Know Your Customer? Is There Any Point Creating Customer Personas? CX Strategy How Well Do You Know Your Customer? Is There Any Point Creating Customer Personas?By Ian Golding|2016-08-01T11:00:54+01:00August 1st, 2016|Categories: CX Strategy|Tags: customer experience, customer experience management, customer personas, CustomerThink|Read More 2
Five benefits that work wonders for employee retention: by Adam Maidment Gallery Five benefits that work wonders for employee retention: by Adam Maidment People Five benefits that work wonders for employee retention: by Adam MaidmentBy Ian Golding|2016-07-29T10:05:36+01:00July 29th, 2016|Categories: People|Tags: Adam Maidment, employee benefits, employee engagement, employee retention|Read More 2
Find, Win, Keep: A simple customer centric business strategy Gallery Find, Win, Keep: A simple customer centric business strategy Customer Journeys, Customer retention and loyalty, CX Strategy, Uncategorized Find, Win, Keep: A simple customer centric business strategyBy Ian Golding|2016-07-27T08:19:36+01:00July 27th, 2016|Categories: Customer Journeys, Customer retention and loyalty, CX Strategy, Uncategorized|Tags: customer experience strategy, Customer Journey, customer strategy, Find, GE, General Electric, keep, marketing strategy, sales strategy, simplicity, Sky, touch points, win|Read More 2
Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader Gallery Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader Communication Channels, Customer retention and loyalty, CX Leadership, People, Travel Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused LeaderBy Ian Golding|2016-07-19T14:29:21+01:00July 19th, 2016|Categories: Communication Channels, Customer retention and loyalty, CX Leadership, People, Travel|Tags: Carolyn McCall, customer centric leaders, customer experience, customer experience leadership, CustomerThink, Easyjet|Read More 23
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Are you really listening to your customers? The importance of connecting with your customers through conversation Gallery Are you really listening to your customers? The importance of connecting with your customers through conversation Communication Channels, CX Measurement Are you really listening to your customers? The importance of connecting with your customers through conversationBy Ian Golding|2016-07-15T08:23:57+01:00July 15th, 2016|Categories: Communication Channels, CX Measurement|Tags: bigears.com, customer experience, customer feedback, Julia Forsyth, VOC, voice of the customer|Read More 1
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