Put Your Customers Second – an interview with James Dodkins Gallery Put Your Customers Second – an interview with James Dodkins CX Leadership, CX Professionals, CX Reviews Put Your Customers Second – an interview with James DodkinsBy Ian Golding|2017-12-01T11:53:17+00:00December 1st, 2017|Categories: CX Leadership, CX Professionals, CX Reviews|Tags: customer experience, Customer Experience Books, cx, CX Books, Foundations in Customer Centricity, Ian Golding Book, James Dodkins, Put Your Customers Second, Putting the customer 1st|Read More 0
Customer Centric Leadership: Are You Investing in the Organisational “Ecosystem” or Your Personal “Egosystem”? Gallery Customer Centric Leadership: Are You Investing in the Organisational “Ecosystem” or Your Personal “Egosystem”? CX Leadership, CX Professionals, CX Strategy Customer Centric Leadership: Are You Investing in the Organisational “Ecosystem” or Your Personal “Egosystem”?By Ian Golding|2017-11-30T06:43:49+00:00November 30th, 2017|Categories: CX Leadership, CX Professionals, CX Strategy|Tags: customer experience, customer experience leadership, customer focused leadership, Customer Think, cx, egosystem, Jim Collins, leadership, Level 5 Leadership|Read More 0
Customer V Owner – Who wins? You decide! (in other words, is the customer always right?!) Gallery Customer V Owner – Who wins? You decide! (in other words, is the customer always right?!) Customer Journeys, Customer retention and loyalty, CX Leadership, CX Reviews, People Customer V Owner – Who wins? You decide! (in other words, is the customer always right?!)By Ian Golding|2017-11-22T14:52:09+00:00November 22nd, 2017|Categories: Customer Journeys, Customer retention and loyalty, CX Leadership, CX Reviews, People|Tags: customer experience, customer experience recovery, Customer Retention, cx, Gary Usher, Recovery, Sticky Walnut, TripAdvisor|Read More 4
‘Welcome to our kitchen’! Would you have the courage to invite customers into the inner workings of your company? Gallery ‘Welcome to our kitchen’! Would you have the courage to invite customers into the inner workings of your company? Customer Journeys, Customer retention and loyalty, CX Reviews, Travel ‘Welcome to our kitchen’! Would you have the courage to invite customers into the inner workings of your company?By Ian Golding|2017-11-13T04:38:08+00:00November 13th, 2017|Categories: Customer Journeys, Customer retention and loyalty, CX Reviews, Travel|Tags: accessible experience, Brandlove, Chantel Botha, customer experience, customer experience in south africa, cx, emotional experience, functional experience, The Local Grill|Read More 1
Customer Effort: How to Make Things Difficult for Customers, by Premier Inn Gallery Customer Effort: How to Make Things Difficult for Customers, by Premier Inn Customer Journeys, Customer retention and loyalty, People, Social Media, Travel Customer Effort: How to Make Things Difficult for Customers, by Premier InnBy Ian Golding|2017-10-17T21:16:28+01:00October 17th, 2017|Categories: Customer Journeys, Customer retention and loyalty, People, Social Media, Travel|Tags: Customer Effort, customer experience, cx, Premier Inn, random and unintentional customer experiences, random experiences|Read More 6
What it takes to be a Customer Experience Professional – My CX Journey, by Carlton Gajadhar Gallery What it takes to be a Customer Experience Professional – My CX Journey, by Carlton Gajadhar CX Professionals What it takes to be a Customer Experience Professional – My CX Journey, by Carlton GajadharBy Ian Golding|2017-10-16T16:46:52+01:00October 16th, 2017|Categories: CX Professionals|Tags: Carlton Gajadhar, customer experience, customer experience profesion, customer experience professional, CX Journey, CXP|Read More 2
Customer Experience 2017 Reality Check – Evolution or Revolution? Gallery Customer Experience 2017 Reality Check – Evolution or Revolution? CX Leadership, CX Professionals, CX Strategy, Uncategorized Customer Experience 2017 Reality Check – Evolution or Revolution?By Ian Golding|2017-10-03T05:35:54+01:00October 3rd, 2017|Categories: CX Leadership, CX Professionals, CX Strategy, Uncategorized|Tags: bruce temkin, CCXP, Certified Customer Experience professional, customer experience, customer experience professionals association, cx, CX evolution, CX revolution, cxpa, Jeanne Bliss, random experiences|Read More 0
What does it really mean to be a Customer Experience Professional? Gallery What does it really mean to be a Customer Experience Professional? CX Leadership, CX Professionals What does it really mean to be a Customer Experience Professional?By Ian Golding|2017-10-02T12:46:10+01:00October 2nd, 2017|Categories: CX Leadership, CX Professionals|Tags: customer experience, customer experience professionals association, cx, CX day, cx professionals, cxpa, uk customer experience awards|Read More 2
WANTS and NEEDS – When it comes to customers do you really know the difference? Gallery WANTS and NEEDS – When it comes to customers do you really know the difference? Customer Journeys, Customer retention and loyalty, CX Leadership, CX Strategy WANTS and NEEDS – When it comes to customers do you really know the difference?By Ian Golding|2017-09-27T07:38:30+01:00September 27th, 2017|Categories: Customer Journeys, Customer retention and loyalty, CX Leadership, CX Strategy|Tags: BA, British Airways, customer experience, customer needs, customer needs and wants, customer wants, customer wants and needs, cx, differentiation, Ryanair|Read More 4
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